CONSULTATION
 
CONSULTATION
CONSULTATION
We will help you see the client’s outstanding needs, their problems when interacting with the company, and enhance the user experience
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Customer Journey Map

A certified partner
Fact.
About 10% of Russian agencies have the status of Yandex Certified Agency and Premier Google Partner
in the Ringostat rating
TOP-50
A certified agency

Stages of service provision

1
Setting the main CJM goals for the project
3
Forming the list of the work directions (offline, online, dealers, etc.)
2
1
Determining the tasks we are going to solve with the aid of the CJM

Goal setting

Studying the business specifics (B2B, B2C) and its specific features
1
2
Studying the market niche
3
Analyzing the competitors
2

Studying the market

Polling the audience with the aid of specialized services, on social networks, on the website, in newsletters
1
2
Polling the current customers included in one segment via interviews
3

Forming the customer profile

Analyzing the data in the analytics
3
Analyzing the call tracking
4
Making our own user analysis (based on the employees’ personal experience). Imagining ourselves in a potential buyer’s place and interacting with the business.
4

Studying the experience

Studying the process of interaction with the business, identifying the difficulties, barriers, etc.
5

Identifying the barriers

Building a detailed customer journey map, which will then be analyzed from the point of view of marketing: methods and ideas are suggested for eliminating the barriers, enhancing the user experience, and thus increasing the conversion at each stage of the customer journey.
6

Building a Customer Journey Map

a Yandex certified agency and a Google premium partner. In 2019 it was ranked among the Top 50 contextual advertising agencies (the Ringostat rating).
AdBeam — is
5 years
in the market
200+
projects implemented
10
employees
Our clients

Experts

The most difficult thing for us was not to look for clients, but to find real experts
  • Mariya Rybakova
    Project manager for internal projects
    5 years of experience
    120+ projects

    “I build processes and implement the company’s internal projects based on the strategic goals . My attention is focused on the people’s potential, for everyone to be able to realize themselves, and on the logical building of the process, for everything to work in a harmonious and comprehensible way. I am sure such a combination leads to positive results.”
  • Lyudmila Grozdeva
    Internet marketer
    2 years of experience
    20 projects

    “I work as a member of the “client’s internet marketing team” because what I do is build trust-based cooperation. I prepare customer persona profiles and customer journey maps, and supervise their implementation. I love my work!”

How much does the service cost?

The cost is calculated depending on the scope of work
We determine the project complexity and the volume of tasks
We determine what specialists are going to be involved in the project
We calculate the volume of tasks in hours for each one of the specialists
We prepare the cost estimate with a detailed list of services, which constitutes a part of the agreement
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Request an expert consultation
+7 (495) 003 15 49
team@adbeam.ru
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